Mercurylab/Go Forth! | Mercurylab in the Veneto, Italy (Part Four): The Allure of Presentation

September 05 2014

We all know know that there is an art and craft to effective merchandising display. I was really struck by the divergent displays I found on a quick hit and run trip to Italy. The Veneto is a hotbed of medieval towns and cities, Palladian architecture, and extraordinary masterpieces by Giotto and Tintoretto. It’s also an incredible place to experience truly divergent approaches to merchandising presentation, ranging from controlled vintage to sleek contemporary Italian design.

Cases in point:


An up-to-the-minute gourmet shop built on top of a wine cave built on top of exposed medieval and Roman streets in Vincenza. The prepared food was incredibly light and offered an alternative to a conventional pasta lunch, the product selection a sophisticated mix of carefully chosen artisan made foods, and the display a contemporary approach in its repetition, form and colors.


An osteria in Verona. Osterias serve simple, well-prepared food, and can be known for their wine list. This particular osteria utilizes the complete vocabulary of what was considered by Americans in the 1950s to be the ultimate in traditional italian restaurant design, including checked tablecloths and wine bottles covered with candle wax. The atmosphere is personal and welcoming, reflecting the sense of being invited into the owner’s home. And you could easily buy a bottle of wine to take with you, reinforcing the idea of taking Italy home with you, no matter where you live.


A historic candy shop in Verona, displaying traditional glass jars and product design associated with the past.


A local fashion designer in Verona, one with a quirky Italian aesthetic perfect for a girl from Williamsburg, Brooklyn. Her collection encompasses natural fibers and simple shapes for the bookish girl — slightly boyish, referencing school uniforms, but with sleek and natural details.

All are strong local brands with clear and successful brand messages.

Tyrells: Chips (or Crisps), Depending Upon Where You Live

March 14 2014

The other day I went to the grocery store in search of a delicious salty snack. A photo of a group of little old ladies caught my eye, and I knew I had found what I was looking for: Tyrrells English Chips (or Crisps for you Brits). The chips were absolutely delicious. In this case, the packaging was witty and effective in differentiating the product, and definitely pulled me in.


via

The company was running a promotion that was featured on the bag that I decided to enter (more on that later), and after a quick google search, I found that they had two different websites, one for their US customers (tyrrellschips.com), and one for their UK consumers (tyrrellscrisps.co.uk). While the sites have the same look and feel, I could see a slight difference in the language, which makes sense given that the UK and the US are two countries separated by a common and similar language! The UK product offerings are far more extensive, offering a wider variety of flavors like Sunday Best Roast Chicken and Naked. The brand’s witty, playful voice comes across in the flavor naming and design, which is very effective (note that I bought the first time I encountered the chip = 100% success for the brand). Having a more extensive product line in the UK makes sense considering that Tyrells is well-known in Britain, and the UK is their main market.


left & right

The US and UK sites do share a few promotions, such as a Facebook potato sack race game and caption contest, but the “big-ticket” promos differ vastly. In the US, you can enter to win a Cambridge Satchel. This style of bag has been very popular this past year in the fashion industry in the US (and still is). It is a slice of traditional English design that is still very much in vogue with the younger crowd. The bag design is a play between modern and vintage, and it works well with the Tyrrells brand voice and aesthetic.

The UK promo is quite different, and very quirky. You can win prizes like “A Monkey’s Uncle”, “A Pack of Lies” or “Inappropriate Trousers”—the actual prize being £25,000, but of course, if you’d prefer an awkward head massage, they’d be happy to oblige. The UK promo really emphasizes Tyrell’s humorous voice to a degree that a caption contest cannot capture, and as an established brand in the UK they can run an almost snarky promotion. This type of oddball promo might not fly yet America because their audience here does not know them well enough. I’m going to track them to see how they promote in the US in the future.

The takeaway? When marketing and communicating your brand in different markets, like Tyrrells, it’s likely that you will want to shade your marketing and communications to target and engage your specific audiences based on the culture and country. Your approach to marketing your brand is unlikely to be monolithic, whether you are selling a service, product, or company.