H&M, COS, & Other Stories

August 26 2014

Did any of you know that H&M has launched yet another sub-brand? I was having a meeting with two very chic photo agents, both of whom happened to be wearing the same jumpsuit (they had gone shopping together at & Other Stories on Regent Street in London, and hadn’t checked in with each other that morning before going to work. Hence the twinning element in their clothes that day).


via

Anyway, I loved that pantsuit, and so they both fervently suggested that I go shopping at the store, and described it as the mid-range brand between COS and H&M. I wonder if they knew that it is owned by H&M. On their corporate site, H&M states that, “& Other Stories was launched in March 2013, offering an extensive selection of clothes, shoes, bags, jewellery and cosmetics. The brand is all about fashion, with particular focus on quality and design details as well as personal expression and styling.” And they describe COS as “Modern, timeless, tactile and functional. Exploring the concept of style over fashion,” and "high-end design and quality that lives beyond the seasons is available for women, men and children.”


via

What I get from their communications writing is that COS sounds more expensive, and has more design integrity than its sister sub-brand. In reality, the clothes are beautifully conceived, well-cut, restrained and chic. The store design feels deluxe and sleek, reinforcing the clean lines and clarity of the design palette. It’s hard to leave the COS store without purchasing something, no matter how small. The retail experience at & Other Stories, on the other hand, felt decidedly down-market, despite the prices. Sharp lighting, cheap display, strange stand-up price markers on the metal, free-standing racks. I was completely underwhelmed, yet the brand is building up speed very quickly. It’s not quite fast fashion, as it’s too pricey, and that position is held by the parent brand in the H&M structure. I can’t even put my finger on their brand, which either means I’m not the target audience (shouldn’t make a difference, as I don’t drink coffee but I understand what the Starbuck’s brand is about) or that all the pieces haven’t yet been knitted together between the clothing design, store design, signage, variety and quality of product. As a self-respecting shopper, I’m happy to stay tuned to see how the holes in their brand are resolved.

Tags: , , , , , , , , , , , , , , ,

Go Forth! Mercurylab in London (Part Two) | They (and we) Love to Eat

July 29 2014

Farmer's Market Marketing

Whether based in Brooklyn or London, good farmer’s markets not only bring a sense of the native culture and some delicious foods, but also offer great marketing opportunities for the vendors.


Broadway Market, Hackney (Left, Popino, based in Hampstead, and their homemade savory tarts and pies; right, artisan cheeses from all over the UK)

The markets provide a great atmosphere and the chance to sell not only your product, but your brand. These small business owners and artisans foodmakers often build their brands at markets, gaining a following that allows them to begin to wholesale or maybe even open their own shop. These days, in the artisan sector, a successful food brand will always bring together a combination of market sales, wholesale and retail. The sellers at the market level are in a unique position to get feedback about their products straight from the horse's mouth (so to speak). Sellers can interact with customers, create a relationship, and put a face to the food. It's all very organic (mind the pun). The UK has been forward- thinking in providing provenance for local foods, and the local food movement has taken hold and flourished here for many years, far in advance of the US.

There is an incredible interest in locally sourced food. Cooks and consumers want the Real Deal. Organic. Healthy. Ethical. Local. Lucky for market stalls, eating and ethics all get rolled up into one concern that points to more sales and exposure.


Heavenly Andina, where we set at the kitchen counter and coveted everything coming out of the kitchen

Adina, an amazing Peruvian spot we went to a few nights ago in Shoreditch, is one of many restaurants to feature fresh, local, GMO-free ingredients. They call out their sourcing right on the menu. Even the beverages are based on “Peruvian Super Fruits,” and the fries are not potatoes, but are actually healthy root vegetables typical of traditional Peruvian cuisine. Anyway, it was all delicious, and everyone in the busy kitchen wanted to share their enthusiasm for the food. YUM!

Tags: , , , , , , , , , , , , , , , , , , ,

Tyrells: Chips (or Crisps), Depending Upon Where You Live

March 14 2014

The other day I went to the grocery store in search of a delicious salty snack. A photo of a group of little old ladies caught my eye, and I knew I had found what I was looking for: Tyrrells English Chips (or Crisps for you Brits). The chips were absolutely delicious. In this case, the packaging was witty and effective in differentiating the product, and definitely pulled me in.


via

The company was running a promotion that was featured on the bag that I decided to enter (more on that later), and after a quick google search, I found that they had two different websites, one for their US customers (tyrrellschips.com), and one for their UK consumers (tyrrellscrisps.co.uk). While the sites have the same look and feel, I could see a slight difference in the language, which makes sense given that the UK and the US are two countries separated by a common and similar language! The UK product offerings are far more extensive, offering a wider variety of flavors like Sunday Best Roast Chicken and Naked. The brand’s witty, playful voice comes across in the flavor naming and design, which is very effective (note that I bought the first time I encountered the chip = 100% success for the brand). Having a more extensive product line in the UK makes sense considering that Tyrells is well-known in Britain, and the UK is their main market.


left & right

The US and UK sites do share a few promotions, such as a Facebook potato sack race game and caption contest, but the “big-ticket” promos differ vastly. In the US, you can enter to win a Cambridge Satchel. This style of bag has been very popular this past year in the fashion industry in the US (and still is). It is a slice of traditional English design that is still very much in vogue with the younger crowd. The bag design is a play between modern and vintage, and it works well with the Tyrrells brand voice and aesthetic.

The UK promo is quite different, and very quirky. You can win prizes like “A Monkey’s Uncle”, “A Pack of Lies” or “Inappropriate Trousers”—the actual prize being £25,000, but of course, if you’d prefer an awkward head massage, they’d be happy to oblige. The UK promo really emphasizes Tyrell’s humorous voice to a degree that a caption contest cannot capture, and as an established brand in the UK they can run an almost snarky promotion. This type of oddball promo might not fly yet America because their audience here does not know them well enough. I’m going to track them to see how they promote in the US in the future.

The takeaway? When marketing and communicating your brand in different markets, like Tyrrells, it’s likely that you will want to shade your marketing and communications to target and engage your specific audiences based on the culture and country. Your approach to marketing your brand is unlikely to be monolithic, whether you are selling a service, product, or company.